How can I use InternetTourBuilder in a new listing presentation?
 How long will my tours be hosted?
 How do I delete tours?
 How do I get assistance?
 When do I need to repost a tour at REALTOR.com?
 Why am I charged $5.95 for posting a tour at REALTOR.com when I'm a Showcase Listings Enhancement Customer?
 Can I build a tour without an MLS number?
 Do I need a specific Web browser to use InternetTourBuilder or view tours?
 Do I need any special computer skills to build a tour?
 How many megapixels should my photos be?
 Do I need to use a special camera to take my pictures?
 What should I know before taking my pictures?
 Can I edit an existing tour?
 Can I save a tour to my computer and burn it onto a CD?
 Can I have a tour narrated?
 What is the maximum amount of photos I can use in a tour?
 Will you take my tour photos for me?
 How do I change my photos to JPEG format?
 How do I create a new folder on my desktop?
 How do I get the links to my home tour, including the MLS friendly link?
 What is the 'Security Warning' pop-up I see while uploading my photos?
 Why don't I see the pink, yellow and green upload boxes in Step 2 of the build process?
 Why am I asked to install additional plug-ins before I upload my tour photos?
 What are the 'Security Warning' pop-ups I see before I can view my tour?
 If I have any questions, can I call InternetTourBuilder?
 How do I enable pop-ups and JavaScript with my browser?
 Why does the attractive html email with my InternetTourBuilder link information now come in a plain text format?
 How can I use InternetTourBuilder in a new listing presentation?
Today, home sellers want to work with Internet savvy agents. Show them that your Internet marketing program works harder than your competitors because all of your online listings (REALTOR.com, MLS, Google Base, Property Web sites, etc.) are linked to full screen tours. Share a "Just Listed" tour with them and explain how you will use it with agents and prospects to get more exposure for their home. Your competitors' online photos and tours will look like fuzzy postage stamps next to your full-screen tours that's sure to make a lasting impression.
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 How long will my tours be hosted?
Tours will be hosted for as long as your InternetTourBuilder membership is active. If your membership expires (one year from the date you sign up) all of your tours will be deleted. We will email you reminder notices as your anniversary date approaches.
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 How do I delete tours?
In the 'View My Tours' section you can remove tours by clicking on the delete button next to a tour. Be careful, this change is permanent.
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 How do I get assistance?
InternetTourBuilder customer service can be reached via email at cs@InternetTourBuilder.com. You can expect a prompt reply weekdays between 9am-5pm PST.
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 When do I need to repost a tour at REALTOR.com?
If your REALTOR.com listing number expires, they will remove your tour. When you receive a new REALTOR.com listing number you can repost your InternetTourBuilder tour. Go to the 'View My Tours' section and click on the REALTOR.com button next to your tour. A $5.95 posting fee will apply each time your tour is posted to REALTOR.com.
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 Why am I charged $5.95 for posting a tour at REALTOR.com when I'm a Showcase Listings Enhancement Customer?
All InternetTourBuilder members are charged a $5.95 processing fee for the manual posting of InternetTourBuilder tours to REALTOR.com.
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 Can I build a tour without an MLS number?
Yes, an MLS number is only required for posting your tour to REALTOR.com.
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 Do I need a specific Web browser to use InternetTourBuilder or view tours?
InternetTourBuilder was designed to run on as wide a range of Web browsers as possible.
    However, we highly recommend that you use a current version of your Internet browser.
In addition, your computer is required to have at least 128 MB of shared memory to play the tours.
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 Do I need any special computer skills to build a tour?
No, if you found our Web site and can type, you can build a tour using the InternetTourBuilder Web site. If you run into any issues, you will find detailed instructions in our Tutorial section.
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 How many megapixels should my photos be?
We recommend using pictures with a quality of no less than 4 megapixels. This will help ensure high-quality images for our full-screen format.
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 Do I need to use a special camera to take pictures?
No, most all basic digital cameras available today are sufficient for taking tour photos. However, for best results, you should not use a camera that produces less than 4 megapixels images (5 megapixels cameras can be purchased at www.RitzCamera.com for as little as $150).
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 What should I know before taking my pictures?
First, you should set your digital camera to its highest quality setting. Second, lighting the home is very important. Lift and pull back all the window shades and turn on all lights to allow the maximum amount of light into the home. Experiment with the flash settings on your camera - for most rooms the automatic sensor will work best. Third, capture your pictures in a manner that simulates a walkthrough. Begin in the front of the home and take pictures of the home's most exciting rooms and amenities, then finish with a shot of the backyard or view. Lastly, photograph every feature from multiple angles with at least one being from the very corner of the room or yard while keeping the camera at shoulder height. This will make the yard or room look and feel as big as possible. Take lots of shots.
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 Can I edit an existing tour?
Yes, once your tour is complete and you've become a member, your tours can be edited any number of times. You can change photos, edit captions, and change music. Go to the 'View My Tours' section and click on the 'Edit' button next to the tour you want to update. The edit process works much like the build process with everything pre-populated. Make your desired changes and post your edited tour. And, because the links stay the same, no reposting is required.
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 Can I save a tour to my computer and burn it onto a CD?
No. When you save your tour file on your computer, you are only saving the captions and music. The tour photos stay on our servers. Unless you are connected to the Internet, the tour file will only play your tour's music. Burning this file onto a CD will only work if your tour file is played on a computer that is connected to the Internet.
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 Can I have a tour narrated?
Yes. Please contact the office and arrangements can be made.
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 What is the maximum amount of photos I can use in a tour?
20.
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 Will you take my tour photos for me?
Yes, if you are in the Southern California our affiliate company eHomeTours can provide you with professional home photography service. The photography charge is $200 - you will receive a CD with 15 to 20 photos shot with an 8 megapixels camera. Go to: http://www.ehometours.com/requesttour.php for more information or to schedule an appointment.
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 How do I change my photos to JPEG format?
Visit our 'Tutorials' section and you will find a detailed explanation of the process.
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 How do I create a new folder on my desktop?
Visit our 'Tutorials' section and you will find a detailed explanation of the process.
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 How do I get the links to my home tour, including the MLS friendly link?
If you created your tour using our free trial, when you preview your tour, the links are emailed to you. If you are a Member of InternetTourBuilder, when you complete a tour you receive an email from us confirming your two tour links. One links to your tour and includes your contact information. The second link conforms to MLS restrictions, it does not include any contact information. Your tour links can also be found in the 'Review My Tours' section, they are listed beneath each tour. (Helpful hint: when using your links, copy and paste them from this page to eliminate typos)
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 What is the 'Security Warning' pop-up I see while uploading my photos?
This 'Security Warning' is asking if you trust the InternetTourBuilder photo optimizing application. This Java program is 100% safe. The program optimizes your photos for a faster upload and improved tour quality. Click on the 'Always Trust' or 'Run' button.
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 Why don't I see the pink, yellow and green upload boxes in Step 2 of the build process?
The most common cause for this problem is browser incompatibility. You are probably running an older version of Internet Explorer. The problem can be corrected by updating to a more recent version of Internet Explorer. It is a free download from MSN, and you will find detailed instructions in our Tutorials section. It is very easy and will only take a few minutes to complete.
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 Why am I asked to install additional plug-ins before I upload my tour photos?
The additional plug-ins enable your computer to use our photo optimizing upload application. The program optimizes your photos for a faster upload and improved tour quality. Installing the plug-ins is a one time only process and they are 100% safe for your computer. Install them and you'll be on your way to building full screen, high-quality Internet tours.
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 What are the 'Security Warning' pop-ups I see before I can view my tour?
The first security warning is notifying you that your tour file is opening. Click 'Run' to play the tour click 'Save' and save it on your computer's desktop. The second security warning is for the Tour player. Select 'Run' to view your tour. If you do not select 'Run' you will not be able to view your tour.
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 If I have any questions, can I call InternetTourBuilder?
Yes, you can call us at 310-851-8257
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 How do I enable pop-ups and JavaScript with my browser?
Internet Explorer
Pop-ups
This version of Internet Explorer is preset to block pop-ups. To enable pop-ups:.
1. Click on Tools in the drop-down menus at the top of the screen, and go to Pop-up Blocker Settings.
2. In the Address field, enter www.nrttourbuilder.com, and click add.
3. You should now be able to view pop-ups at our Web site
JavaScript
1. Open Internet Explorer.
2. Select Internet Options from the Tools menu.
3. In Internet Options dialog box select the Security tab.
4. Click Custom level button at bottom. The Security settings dialog box will pop-up.
5. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets
6. Click OK twice to close out.
7. Hit Refresh.

Firefox
Pop-ups
1. Click on Tools in the Drop-down menus at the top of the screen, and click on Options. (In some versions of Firefox, this combination is replaced by Edit > Preferences.).
2. Click on Web Features.
3. Under the checkbox marked Block Pop-Up Windows, click Add site...
4. Enter www.nrttourbuilder.com in the new window entitled Unblock Site.
5. Click OK in both windows.
6. You should now be able to view pop-ups at our Web site
JavaScript
1. Open Firefox.
2. On the Tools menu, click Options.
3. Click on the Content icon.
4. Check the box next to Enable JavaScript.
5. Click OK.

Safari
Pop-ups
Safari does not selectively allow pop-up windows, so you must turn on pop-up windows globally.
1. Bring up the Safari drop-down menu, and deselect Block Pop-Up Windows.
2. You should now be able to view pop-ups at our Web site
JavaScript
1. Open Safari.
2. Select Preferences from the Safari menu.
3. Click Security.
4. Check both Enable Java and Enable JavaScript.
5. Close the window.
6. Click Reload.

Netscape 7
Pop-ups
1. From the drop-down menu, click Edit, and then choose Preferences...
2. On the left side of the Preferences window, under Category, choose Privacy & Security, and then Pop-up Window Controls.
3. Select Suppress pop-ups, then click Exceptions.
4. In the new window, Pop-up Exceptions - Allowed Web Sites, type www.nrttourbuilder.com in the text box and click Add.
5. Click OK twice, once in each window, to close the windows
6. You should now be able to view pop-ups at our Web site
JavaScript
1 Open Netscape.
2 Select Preferences from the Edit menu.
3 Click the arrow next to Advanced.
4 Click Scripts & Plugins. 5 Check Navigator beneath "Enable JavaScript for".
6 Click OK.
7 Click Reload.

Mozilla
Pop-ups
1. Click on Tools in the Drop-down menus at the top of the screen, move your mouse over Pop-up Manager, and click on Manage Pop-ups.
2. In the text box at the top of the new window that opens, enter www.nrttourbuilder.com, and click Add. The site will now appear in the 'Allowed sites' window.
3. Click OK.
4. You should now be able to view pop-ups at our Web site
JavaScript
1. Open Mozilla.
2. Select Preferences from the Edit menu.
3. Click the arrow next to Advanced.
4. Click Scripts & Plugins.
5. Check Navigator beneath "Enable JavaScript for".
6 Click OK.
7 Click Reload.

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 Why does the attractive html email with my InternetTourBuilder link information now come in a plain text format?
With the recent rash of greeting card spam, many spam filters thought our html email looked suspicious. For this reason, we have changed to a plain text format. It doesn't look as nice, but at least you will have an easier time receiving and forwarding your link information.
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